Refund & Exchange Policy

Last updated: July 24, 2025

Thank you for shopping at SGVAPEON.COM. We value your satisfaction and are committed to resolving any order-related issues in a professional and timely manner.

1. No Refund Policy

All sales are final. Due to hygiene and safety reasons, we do not offer refunds on any vape products once an order is confirmed and delivered.

2. Exchange & Issue Resolution

We understand that issues can happen. If you receive a wrong item, damaged product, or your order is incomplete, please contact us via WhatsApp as soon as possible. We promise to do our best to make it right.

Eligible Exchange Scenarios:

• Wrong item delivered
• Damaged or defective item upon arrival
• Missing item(s) from your order

What You Need to Provide:

• Clear photos or videos of the product issue
• Images showing original packaging and shipping label
• Description of what was wrong or missing

This information helps us verify the issue and arrange a proper replacement or solution.

3. Timeframe

All exchange or issue claims must be made within 24 hours of receiving your order. Claims submitted after this period may not be eligible for resolution.

4. How to Contact Us

If you experience any problems with your order, please reach out to us directly:

• WhatsApp Support: Chat with Us
• Email: sgvapeon@gmail.com

Our team will respond as quickly as possible and assist you through the exchange process.

5. Our Commitment

At SG Vape On, your satisfaction matters. We do not ignore issues — we resolve them. Please don't hesitate to contact us with any problems, and we’ll work with you to reach a fair solution.