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Privacy Policy

Last updated: July 24, 2025

Welcome to SG Vape On. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website sgvapeon.com, or place an order with us. We are fully committed to protecting your privacy in accordance with the Personal Data Protection Act (PDPA) of Singapore and Malaysia.

1. Information We Collect

a. Device & Browsing Data

  • Purpose: To load the site properly and perform usage analytics
  • Collected via: Cookies, tags, log files, or pixels
  • Examples: IP address, browser type, time zone, search terms, and pages visited

b. Order & Account Information

  • Purpose: To fulfill orders, arrange deliveries, and verify payments
  • Collected from: Order forms or WhatsApp chats
  • Examples: Name, phone number, delivery address, payment method, order details

c. Customer Support Data

  • Purpose: To respond to your inquiries or issues quickly
  • Collected via: Email or WhatsApp support
  • Examples: Order inquiries, refund requests, delivery feedback

2. How We Use Your Information

We use your information to:

  • Process your vape orders efficiently
  • Provide same-day delivery in Singapore
  • Send order confirmations and delivery updates
  • Offer support via WhatsApp or email
  • Notify you of promotions (if you’ve opted in)

We do not sell or rent your personal data.

3. Data Sharing

We only share data in the following cases:

  • With our internal delivery drivers for order fulfillment
  • With Shopify or our web hosting platform for operational purposes
  • With government agencies if required by law

4. Cookies and Analytics

We use cookies and tools like Google Analytics to improve your browsing experience and understand visitor behavior. You can disable cookies anytime via your browser settings.

5. Data Retention

We retain your personal data to maintain order history and customer service records. You may request for your data to be deleted by contacting us.

6. Minors

Our site and services are not intended for individuals under 18. If you believe a child has submitted personal data to us, please contact us to request deletion.

7. Your Rights

Under PDPA, you have the right to:

  • Access or correct your personal data
  • Withdraw consent for marketing
  • Request deletion of your data

To make a request, please contact us by email or WhatsApp.

8. Contact Us

If you have any questions about our privacy practices, feel free to reach out:

Serving Singapore | Fast Vape Delivery

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised date.

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