Frequently Asked Questions (FAQ for Vape Singapore Smoker)

Updated FAQ : July 2025 | SGVAPEON.COM

Order & Payment

What payment methods do you accept?

We accept Cash on Delivery (COD) only.
Please prepare the exact amount.
No PayNow/PayLah during delivery unless arranged in advance.

Can I pay via PayNow or card?

We do not support PayNow or card at the time of delivery. Cash is required to receive your parcel. If you need special arrangements, WhatsApp us first.

Can I change or cancel my order after confirming?

You can WhatsApp us to modify your order before delivery is dispatched.
After driver has picked up the parcel, changes are not allowed.

Delivery & Timing

When do you deliver?

We deliver every day, including weekends. Available time slots:

3:00PM – 6:00PM (cut-off 2PM)
6:00PM – 9:00PM (cut-off 5PM)
9:00PM – 12:00AM (cut-off 8:30PM)

Can the driver come to my unit/doorstep?

For safety, our driver meets you downstairs or at the lobby.
If you need doorstep service, a SGD $10 additional fee applies. Please inform us before delivery.

What if I’m late to meet the driver?

Our driver will wait up to 5 minutes. If you’re not present, the driver will leave.

Which areas need extra delivery fees?

SGD $10 additional fee applies to:
CBD areas: Postal codes starting with 01-08
Jurong Island / Tuas: 62, 63
All Sentosa addresses

Product & Return

Do you offer refunds?

All sales are final. We do not offer refunds. However, exchanges are possible in cases of:

Wrong item received
Damaged or defective product
Missing items

Please WhatsApp us with photo/video evidence + original packaging for verification.

What if I receive the wrong product?

Please contact us via WhatsApp immediately with clear photos/videos. We’ll verify and send the correct product on the next delivery round.

Legal & Safety

Is vaping legal in Singapore?

Vaping is regulated in Singapore. We do not promote illegal use. By purchasing, you confirm you’re 18+ and accept the responsibility of usage.

Are your products authentic?

Yes! We only carry 100% genuine RELX, LANA, ELF BAR, VAPETAPE and other top vape brands sourced directly from authorized distributors.

Contact & Support

How can I contact you quickly?

You can reach us via WhatsApp at +601156673736 or email sgvapepon@gmail.com. We’re available 7 days a week.

Do you provide product recommendations?

Yes! Feel free to WhatsApp us your preferences and we’ll suggest the best vape devices or pods for you.

Your Trusted Vape Partner at Singapore.

Disposable Vape in singapore
Vape delivery Same day SG shop